Frequently Asked Questions
Answers to all your questions about gt89
From bonuses to payments, VIP to support — every question you have about gt89 is answered in detail on this page.
If a question comes to mind while using gt89, this page is your first stop. Claiming bonuses, wagering conditions, VIP cashback, cricket betting rules, how to deposit via bKash and Nagad, and how to reach support — everything is explained in plain English. If you can't find the answer to your question, contact our 24/7 live chat directly.
Frequently Asked Questions
Bonuses & Offers
The welcome bonus is added automatically when you make your first deposit. You get a 150% bonus on your first deposit, up to ৳20,000. For example, if you deposit ৳1,000 you get a ৳1,500 bonus and your total balance becomes ৳2,500. No separate code is needed to claim the bonus — just make your first deposit.
No. The welcome bonus is given only once per account. Trying to claim it by opening multiple accounts risks having all accounts cancelled. So plan your first deposit carefully to get the most out of it.
The wagering requirement for the welcome bonus is 20x, and it is calculated on the bonus amount only — not on the deposit. For example, if you receive a ৳1,500 bonus, you need to place a total of ৳30,000 in bets before you can withdraw the bonus funds.
Bets placed on most slot games and casino games at gt89 count toward the wagering requirement. However, certain games may contribute at a lower rate or be excluded entirely. Check our terms and conditions page for accurate details, or ask via live chat.
Yes, every bonus has a set expiry period. If the wagering conditions are not met within that time, the bonus and any winnings from it are forfeited. It is always good practice to check the expiry of the relevant offer before or after claiming a bonus.
VIP Benefits
gt89 has three VIP levels. The Bronze level offers up to 0.5% weekly cashback, Silver up to 1.0%, and Gold up to 1.5% weekly cashback. Each level also comes with a range of other exclusive benefits.
Your VIP points grow through regular play and deposits. The more active you are, the faster you can reach the next level. From Bronze to Silver and Silver to Gold — your activity and commitment are evaluated at every step.
Each week you receive a set percentage of your net losses back as cashback. For example, at the Gold level you get up to 1.5% cashback. The amount is credited directly to your account and is generally distributed every Monday.
In addition to weekly cashback, VIP members enjoy priority support, exclusive promotions, and faster withdrawals. At higher levels, benefits such as personalised offers and invitations to special events are also available.
Cricket Betting
Yes, gt89 offers betting on BPL, IPL, T20 World Cup, and various other international cricket tournaments. You can place bets both before a match and while it is in progress. Visit the cricket section for the list of available matches and markets.
Yes, gt89 offers live in-play betting. Even after a match has started, you can bet on changing odds with every ball. This makes it much easier to place bets strategically by watching how the game unfolds.
The most popular cricket betting markets are match winner, toss winner, top batsman and bowler, total runs per innings, highest-scoring over, and series winner. Markets related to run margins and wickets are also very popular in high-stakes matches like Bangladesh vs India.
Decimal odds are very easy to read. If a team's odds are 2.50, a ৳100 bet returns ৳250 in total if you win (including your original stake), meaning a profit of ৳150. The higher the odds, the less likely the outcome, but the larger the potential win.
If a match ends without a complete result due to rain or any other reason, the bets on that match are generally considered void and the original stake is refunded. However, some markets may have their own rules — check our terms and conditions page for details.
Deposit Questions
The minimum deposit limit across all payment methods is ৳500. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, you can start from ৳500. Starting with a small amount and gradually understanding your budget is the sensible approach.
Log in to gt89, go to the deposit section, and select Nagad. Send money from Nagad to the number shown and submit the transaction ID. Your balance will update within a few minutes. If you have any issues, send a screenshot to our live chat for assistance.
The payment methods currently accepted at gt89 are: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, you can transact through Sonali Bank, Dutch-Bangla Bank, or other major Bangladeshi banks. Mobile banking methods are the fastest.
gt89 does not charge any deposit fee of its own. However, your mobile banking provider or bank may apply their own transaction charges. Those fees are determined by the respective service provider's policy — they are not under gt89's control.
First, wait a few minutes, as there can occasionally be a slight delay. If the balance still hasn't appeared, note down the transaction ID, amount, and time, then contact our 24/7 live chat. Having a screenshot of the payment slip makes it much easier to resolve the issue quickly.
Support Questions
gt89 customer support is available through two channels — 24/7 live chat and email. To contact us by email, write to [email protected]. Live chat is the most effective option for fast assistance.
The gt89 support team is active seven days a week, twenty-four hours a day. Even in the early hours or on holidays, someone is always ready on live chat. Feel free to reach out at any time for any issue.
Absolutely. The gt89 support team can assist in both Bengali and English. Players from Bangladesh can comfortably communicate in their native language and will receive clear, easy-to-understand answers to every question.
Before speaking with support, have your account username or registered email, a detailed description of the issue, the relevant transaction ID, and a screenshot if possible. This makes it much easier to identify and resolve the problem quickly.
Still have questions?
Our expert support team is always here for you. Connect instantly via live chat or send us an email — in Bengali or English, whichever you prefer.
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